Legal
Privacy Policy
Effective date: April 2026
At TurtleCare, we take the privacy of our patients, families, and website visitors seriously. This policy explains what information we collect, how we use it, and the rights you have over it.
1. Who We Are
TurtleCare Physiotherapy & Rehabilitation Centre ("TurtleCare", "we", "us") is operated by Dr. Jeevitha Rajanna and Dr. Megha Jain V, located at Kumba Sadana, 20, Sri Abhinava Vidyatheertha Rd, Shankarapura, Bengaluru — 560004, Karnataka, India.
You can reach us at hello@turtlecare.co.in or +91 90366 71166.
2. Information We Collect
When you use our website or contact us, we may collect the following information:
• Name, phone number, and email address submitted through our booking or contact forms. • General usage data (pages visited, browser type, device) collected automatically for performance monitoring.
We do not collect sensitive health or medical information through this website. Clinical records are managed separately within the clinic under applicable healthcare regulations.
3. How We Use Your Information
We use the information you provide solely to:
• Respond to your booking requests or enquiries. • Send appointment confirmations or follow-up communications related to your session. • Improve the performance and usability of our website.
We do not use your information for unsolicited marketing, and we do not sell or share your personal data with third parties for commercial purposes.
4. Legal Basis for Processing
We process your personal data in accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (India). Our legal basis for processing is your consent, given when you submit a form on our website, and our legitimate interest in responding to your enquiries and providing our services.
5. Data Retention
We retain your contact information only for as long as is necessary to fulfil the purpose for which it was collected — typically the duration of your engagement with TurtleCare as a patient or prospective patient. You may request deletion of your data at any time by contacting us at hello@turtlecare.co.in.
6. Data Security
We take reasonable technical and organisational steps to protect your personal information from unauthorised access, loss, or misuse. Our website is served over HTTPS. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
7. Third-Party Services
Our website may use the following third-party services:
• Google Fonts — for typography (data processed by Google). • WhatsApp (Meta) — if you choose to contact us via the WhatsApp button, your conversation is governed by Meta's privacy policy.
We are not responsible for the privacy practices of third-party services.
8. Your Rights
Under applicable Indian law, you have the right to:
• Access the personal data we hold about you. • Correct inaccurate or incomplete data. • Request deletion of your data. • Withdraw consent at any time.
To exercise any of these rights, contact us at hello@turtlecare.co.in.
9. Children's Privacy
Our website is not directed at children under the age of 18. Any information about a child patient is provided by a parent or guardian and is handled with the utmost care and discretion, consistent with our clinical obligations.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
TurtleCare Physiotherapy & Rehabilitation Centre Kumba Sadana, 20, Sri Abhinava Vidyatheertha Rd, Shankarapura, Bengaluru — 560004 Email: hello@turtlecare.co.in Phone: +91 90366 71166